So, what exactly can you do with this integration? Since Aircall offers a native integration with HubSpot - which is very easy and fast to set up-, you can ensure that your call data is stored in HubSpot without having to ask your reps to manually enter this. If you’re a HubSpot-user with several sales reps and/or service agents that call often but you are lacking visibility on those calls, Aircall and its integration with HubSpot may be worth looking into for your.
Calling analytics: You can monitor the performance of your individual agents or of your teams, and filter the available call center metrics in order to find patterns and help reps make better calls.Īircall’s pricing is either €30 or €50 per user per month, depending on the features and capacity you require. Call recording: Calls can be recorded to coach reps and ensure call quality. Call collaboration: you can have a shared contact list & inbox, assign other reps to a call through warm transfer, and comment on the call outcome. Interactive Voice Response (IVR): Interactive Voice Response systems are used to automatically route callers to the right people at your organization, usually based on which option they select in the menu. Call routing: Map out a route that incoming calls will follow based on your agents’ availability, to ensure that much less calls stay unanswered. Call conferencing: Host collaborative conversations with a total of five people in the same live conference call. Toll-free & international numbers: You can instantly create toll-free and local numbers for both inbound and outbound calling in 100+ countries. Besides that, Aircall ensures great call quality as it has strong back-end connections to their voice carriers.Īnd for the HubSpot users among you, the HubSpot-Aircall integration is set-up in no more than 4 clicks! Users can make outbound and inbound calls, but usually also perform other call-related tasks directly from their laptop, desktop, or mobile device.Īircall is a provider of CTI software, focusing on an intuitive interface and modern design, enabling users to learn working with the tool quickly. If this resonates with you, consider looking into a Computer Telephony Integration (CTI) that integrates with HubSpot.Ī CTI-system ensures that telephones and computers work together seamlessly. These are some functionalities that you may require when calling is an important part of your daily sales & service activities. Furthermore, it will not log unanswered inbound calls nor does it allow for incoming calls being routed to a sales rep or service agent that is available. 
Some limitations you may encounter are the fact that not all countries are supported by HubSpot’s calling tool, and that each HubSpot-user has only a limited number of call hours available per month. However, being an organization with a larger sales or customer service team, your calling needs may not be covered with the existing feature. Many sales organizations benefit from the calling tool as its allows to call contacts straight from the desktop as well as mobile app, with calls being logged automatically, together with the call outcomes, notes and even recordings.įor a lot of organizations, HubSpot’s calling tool is already sufficient. If you’re a company with a sales team working on HubSpot, you will probably be familiar with the HubSpot calling tool that is included in the Sales Hub features. Wondering how you could help your sales team being even more efficient with HubSpot? How you can support better your calling strategy? Learn how Aircall can help you do that and what the integration Aircall-HubSpot can bring to your team in this article.
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